Destination Hotels & Resorts Intern Hospitality in Big Sur, California

26309BRPosition Title:Intern HospitalityJob Overview:The Room Operations Intern will participate in a 12-14 week rotational program encompassing Front Office and Housekeeping. This program is for Hospitality Majors looking to advance in an industry that exposes them to the places, people and practices that sets the foundation for success throughout their careers.Req ID:26309BRCity:Big SurEssential Functions:

  • Obtain an overall understanding of the hospitality industry

  • Learn the company’s quality standards

  • Become familiarized with the day to day operations

  • Understand the basic functions of various departments that play a key role in the divisions’ success.

  • Gr e ets and welcomes guests upon arrival

  • Registers guests into computer system, verifying registration, address and credit information

  • Accepts payment for guests’ accountants at the time of registration and check out

  • Maintains accurate records of room availability

  • Responsible for key control

  • Contacts appropriate party, if necessary, when a guest problem is reported

  • Answers incoming guests calls and transfers appropriately

  • Provides general resort information for guests

  • Maintains cleanliness of resort property. Cleans guest rooms, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas

  • Cleans and sanitizes all designated areas to Resort standards

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor

  • Acts with responsibility towards all company property, supplies and equipment

  • Keeps housekeeping caddy clean, stocked and orderly at all times

  • Dusts and polish furniture and equipment

  • Performs other duties as assigned in the areas of Front Office and Housekeeping

Qualifications:

  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!

  • Experience. Previous experience passionately providing service to others. Excellent phone skills needed.

  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.

  • Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate.

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.Job Type:Seasonal Full TimeProperty:Ventana Big Sur Area of Interest:Rooms & Operations Company Introduction:Destination Hotels (Destination) is a collection of luxury and upscale independent hotels, resorts and residences across the United States. Offering authentically-immersed and enriching experiences, each property is individual at heart, yet connected by a commitment to drawing upon the best of each location. Highly distinct, the Destination experience is always memorable and matchless; guests will feel the locale in a genuine way through each property and during the engaging moments cultivated both in and outside of them. Continuously growing with more than 40 properties from coast to coast, the award-winning portfolio features 20 renowned golf courses, 20 indigenous spas, and 110 exceptional bars and restaurants. Destination Hotels are true to our place; diverse by design.Property Introduction:Ventana Big Sur, an Alila Resort, is an iconic resort in the heart of the California Central Coast’s rugged landscape, perched at the edge of the continent overlooking the majestic Pacific coastline. Set among 160 acres of rolling meadows, towering redwoods and Pacific Ocean views, the intimate resort features 59 guest rooms, suites and villas, Spa Alila, two pools with outdoor Japanese hot baths, The Sur House restaurant, Social House, Glass House Gallery and 12,000 square feet of event and meeting space surrounded by the stunning beauty of Big Sur. Complimentary guest experiences include daily guided walks through the serene landscape, yoga, Tai Chi and Pilates classes, s’mores and wine and cheese tastings. Guests can enjoy mind-body-soul experiences through the resort’s Alila Experience Program while the new Redwood Canyon Glampsites offer a rustic-luxury twist on traditional camping in the resort’s redwood forest.State:CaliforniaType of Position:Undergraduate Internship Brand:Alila Resorts